Refund and Returns Policy
Date: 16.12.2024
At krc fashion hub, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help.
1. Returns
1.1 Eligibility for Returns:
You can return an item within [14] days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1.2 Non-Returnable Items:
Certain items are not eligible for return, including:
- Opened tea packages
- Perishable goods
- Customized or personalized items
1.3 Return Process:
To initiate a return, please contact us at info@krcfashionhub.com with your order number and the reason for the return. Once your return is approved, we will provide you with instructions on how to return the item.
1.4 Shipping Costs for Returns:
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds
2.1 Refund Process:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.
2.2 Partial Refunds:
Partial refunds may be granted for:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than [14] days after delivery.
2.3 Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@krcfashionhub.com.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at krcfashionhub.com to arrange the exchange.
4. Cancellations
4.1 Order Cancellations:
Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us immediately at info@krcfashionhub.com. If your order has already been shipped, you will need to follow our return process once you receive the item.
5. Contact Information
Phone: +918583098636
Email: info@krcfashionhub.com
Address: Janakalyan More Belghoria Kolkata 49